Info

Returns & exchanges

You have 30 days to register your return or exchange and then 14 days to drop off the parcel. Purchases made from 1 October 2026 can be returned until 15 January 2027. Watch the video guide before you start, and start the return in our return portal.

Start return

How to return

  1. Start in the return portal

    Fill in the details in the return portal. You get a QR code by text message and email, and it is also in the GLS app.

  2. Drop it off at a GLS parcel shop

    Pack the order well and drop it off at your nearest GLS parcel shop. They print the label from the QR code, so only the labels that are actually needed get printed.

  3. We check the parcel

    When the parcel arrives, we check it for damage and faults. If it is as you received it, we start the refund and send you an email.

  4. Your money is back

    The money goes back to the account you paid with. It takes up to 2-4 banking days before it is in your account. Sadly we cannot make that faster, as it goes from bank to bank.

Watch the video guide before you start

It is a good idea to watch the video before you start your return.

Start return

How to exchange a Mystery Box

  1. Choose exchange

    Choose Exchange for another product in the return portal. You are then sent on to the website.

  2. Search for Mystery Box

    Search for the main product Mystery Box, just like when you ordered the first time.

  3. Choose variant and size

    Choose the Mystery Box variant and size you want. Do not choose a specific shirt, e.g. "Manchester United 20/21 home shirt for 599 kr.", unless you would rather have that exact shirt. All Mystery Box shirts are hidden behind the Mystery Box products themselves.

  4. We pick your new shirt

    We pick a new shirt for you and read the notes you wrote in the return process, exactly like with your first order.

Questions about your return?

Still have a question about your order, refund or exchange? Write to us.

Write to us Instagram